TERMS & CONDITIONS
A bid is an agreement to these terms. Full Terms can be reviewed below.

Listing times have a soft close. Extra time will be added to ending times on lots that receive bids within the final minutes, to allow all bidders a fair chance to win. This will give you time to place a higher bid in the final minutes of closing, and mimics what happens in a live auction where the auctioneer asks for any last bids before making the sale.

Caring Transitions offices are independently owned and operated, terms and conditions may vary. Please ensure you read and understand the terms and conditions for any office from which you purchase. A single bid is an agreement to these terms.

• A bid is an agreement to purchase the item(s).
• The highest bidder is committed to purchasing the won item(s) and to pick up item(s) during scheduled pickup times.
• You may appoint someone to pick up for you.
• Your bid is a commitment to understand and abide by scheduling & payment deadlines.
• Please do not bid if you do not plan to purchase, pay, schedule, and pick up your items on the advertised pickup day.
• You, or someone you appoint, MUST be available to pick up your purchases on the scheduled pickup date unless you have made prior shipping or delivery arrangements.
• Bidding privileges may be suspended for ALL storefronts if you default on any part of this agreement. Auction pickup locations change from auction to auction
• The general location of pickup (crossroads and zip code) is noted in the auction listing.
• The buyer is responsible for understanding all the deadlines, rules, and terms for each sale.
• The exact address and instructions/link for scheduling a pickup time will be on your Caring Transitions invoice (not PayPal).

BIDDING INSTRUCTIONS:
To place a bid on an item you must first register for an account, and you must be signed in to place a bid.
You will see a bid box appear on each auction item listing.

• We have made every effort to describe items as accurately as possible, although photos will be the best representation for condition and damages.
• Expect normal signs of wear associated with antiques, vintage, and used items.
• Please take advantage of the zooming rollover feature that appears when the mouse is rolled over images, as all defects, damage, and wear will not be described.

 All items are sold AS IS/WHERE IS. No refunds or returns. Please ask all questions before bidding. All sales are final.

 Caring Transitions does not guarantee the working order of any clock, watch, electronic or mechanical device.
 Precious metals are described as marked and are not acid tested.
 Gemstones are tested with a Presidium gem tester, and it does not differentiate between natural and synthetic-colored gemstones, gem types are only suggestions based on a Presidium tester gauge as it covers such a wide range of gems with overlapping data.
 We are not jewelers and none of our jewelry has had an independent assessment by a jeweler - unless noted otherwise. Bid accordingly.
 We do NOT authenticate art. All art is sold as-is.
 We do our best to accurately describe every item we receive, but we are not certified authenticators.
 When buying used items, it is important to remember that every item is unique. We rely on our clients for item information, and/or if time allows a basic item search online.
 While our team makes its best efforts to identify any issues or mistakes, we cannot guarantee 100% accuracy given our volume. P
 Please take the time to do your own research, carefully inspect each piece at pickup and address any issues with the pickup team on site before you leave.

*In the event of server failure or other technical problems during the closing period of an auction that prevents fair and legitimate bidding, we reserve the right to reschedule the closing of some or all the auction to a future date and time that will allow unimpeded bidding to take place. All active bidders will receive a notification by email of the new date and time. *


Maintenance of Payment Information:
1. To place a bid or list an item, you must have valid payment information stored in your profile.
a. By providing your credit/debit card information to Caring Transitions, you irrevocably authorize Caring Transitions to charge your primary card on file for the total purchase amount of any winning bid plus any fees associated with the sale of the item, including but not limited to taxes, shipping, and handling fees.
2. You also agree and acknowledge that you will maintain valid payment information within your user profile so long as you maintain an account with Caring Transitions and that you are authorized to use the designated payment method.
3. Caring Transitions reserves the right in its sole and absolute discretion to cancel listings or bids or suspend bidding privileges of any user not maintaining valid payment information.
4. If your payment method fails or your account is past due, we may collect amounts owed by charging other payment methods on file with us, and/or retain collection agencies and legal counsel.
5. In addition, you may be subject to late fees and interest in Caring Transitions discretion which will not exceed the maximum amount permitted by applicable law.
6. Placing a bid is an agreement to purchase.
a. If you are the winning bidder, you are committed to purchasing and picking up your item(s) or making shipping/delivery arrangements.
b. Please do not bid if you do not plan to purchase.
7. If you bid, you MUST be available, or arrange for, the pickup of your purchases on the scheduled pickup date, unless you have made prior shipping/delivery arrangements.
a. Please make your selection on how you wish to receive your items:
8. Bring the necessary tools and help with picking up large items.
a. loading assistance is NOT available.
b. Some items may be located on the 2nd floor, basement, or out-building.
9. Receipts are emailed to winning Bidders once the sale has completely closed and payment is secured.
a. All invoices under five thousand dollars ($5,000) will be auto charged to the primary card on file in your user profile for the total amount.
b. Purchases over five thousand dollars ($5,000) will require an auto charge of 10% of whatever the invoice total is.
c. Remaining payment for those invoices must be handled between you and the Seller; invoice must be paid in full before receiving a receipt for items won.
d. If you do not elect a fulfillment method and do not pick the item(s) up during the scheduled pickup time outlined on the Seller location Terms and Conditions or your Receipt, Caring Transitions reserves the right to charge your payment method on file for the greater of the total purchase price of the item plus any applicable handling and shipping charges or a $40.00 restocking fee and may ship the item to your address of record.
e. You hereby expressly grant Caring Transitions the right to hold a winning item until confirmation of cleared funds has been received by Caring Transitions.
f. Winning bidders with questions on payment should reference the Knowledge Base or contact the Seller.
10. If we do not hear from you by the payment deadline, your items will be forfeited & resold to the next highest bidder.
• Additionally, your bidding privileges may be revoked.
11. Shipping is available for SOME ITEMS at the Buyer's expense.
• We use USPS mail. $10 in handling charges will be added to your sales invoice.
12. Not all Lots can be shipped.
• If you require shipping, please reach out to kwarner@caringtransitions.com to inquire and let us know you will need shipping.
13. All items must be paid for before they are picked up or shipped.
• Items to be shipped cannot be removed from the Estate without Payment. Therefore, if Total Payment is not received before the Local Pickup date & time, the items will be forfeited, and bidding privileges may be revoked.
10. The exact address of the scheduled pickup will be on the invoice/receipt e-mailed after the auction closes.
11. All items not picked up during the scheduled pickup time will be considered abandoned and will be donated or resold.
• No refunds will be given.
12. A 15% Buyer's Premium will be added to the final bid amount when invoiced.
13. We have made every effort to describe Lot items as accurately as possible.
• Expect normal signs of wear associated with antiques, vintage, and used items.
• We do not list every flaw.
• All items are sold AS IS, and where is.
• No refunds or returns.
• Caring Transitions does not guarantee the working order of any clock, watch, electronic or mechanical device.
• Dimensions given may be approximate.
14. Listings times have a soft close.
• Extra time may be added to ending times to allow bidders more time to win. This will give you time to receive an outbid notification and place a higher bid and mimics what happens in a live auction where the auctioneer asks for any last bids before making the sale.

Any items not paid for by 8 am on pickup day WILL be considered abandoned and resold. Bidders will also be banned for nonpayment. It is your responsibility to be sure you have a valid credit card on file.



SCHEDULING A PICKUP

Pick up Information:
 Please bring your own packing boxes, bags, and wrapping material to safely transport your items.
 Be advised that we do not have the ability to help move or load large items.
 Please make sure you have the proper help & tools you need to move out any large items.
 It is your responsibility to ensure everything you purchased is accounted for and is in the condition represented in the listing PRIOR to leaving the pickup site.
 Please bring any concerns to our attention, prior to leaving, so we may have an opportunity to resolve any dissatisfaction you may have with your purchased item(s).
 Any issues, or missing items, not presented to us at the time of pickup cannot be resolved due to factors beyond our control.
 We want you to be 100% satisfied with your purchase and assume you are unless you make us aware of issues during your pick up before you leave the premises.
 Any items not claimed on pickup day are also considered abandoned and will be donated or resold immediately with NO REFUNDS.
 You or someone you appoint are committed to retrieving all items on pickup day during pickup hours.

A “sign-up genius” link for scheduling a pickup time will be on your invoice.
• Schedule your pickup time immediately after receiving your invoice so you may secure your desired pickup time.
• Pickup times are staggered, as many times parking and access to the auction location are limited.
• Customers will be assisted first, in order of scheduled pickup times, and secondly, by order of sign-in. Scheduling your pickup and/or notifying us of your shipping or delivery needs within 24 hours of winning a bid is MANDATORY!
• Late scheduling requires additional labor preparing your invoice, emailing reminders, updating our system, etc. Please do not be late.

PACKING/SHIPPING:
• We do not provide cost estimates for shipping.
• Shipping costs are determined once an item has been packed, measured, and weighed.
• An estimate can be gathered from a UPS store with the size, and weight estimation and the ship to and from zip codes.
• We always ship from 06437
• Keep in mind that shipping costs may exceed the value of an item so please bid accordingly.

When you bid on an item and request shipping - you are buying, and we are shipping the entire lot. We are unable to ship partial lots - as we have no way to deal with the unwanted items in a lot without cost to us and our clients. Simply asking us to donate - is a cost to us and/or our clients as it requires transport to a donation center.

• Shipping is available at the buyer's expense.
• If you would like to have your purchases shipped, please select the "Shipping" option that can be located when you select 'Invoices/Receipts' in your CTBids account.
• You can also notify us, via email @kwarner@caringtransitions.com, immediately after winning.
• Packing/shipping charges will be billed once your initial invoice has been paid, we have received notice shipping is needed, and we have had a chance to pack your items.
• Shipping charges will be invoiced through CTBids.
• Packing/shipping can take anywhere from 2-4 weeks, but we do strive to have items shipped within 2 weeks of the auction pick up day.
• If you have not received an updated invoice (via email or within CTBids) within three weeks of the auction pick up date, please contact us via email @kwarner@caringtransitions.com
• Shipping charges are determined by the shipping carrier and are added to the packing fees.
• Insurance above the amount provided by shipper, equal to the invoice amount, will be added to shipping costs, unless otherwise directed in your shipping confirmation email.
• We will pack & ship using the least costly shipping provider. It may be FedEx Ground or USPS for the items we pack.
• Some items may be shipped via UPS.
• Other carriers are used as special request only.
• Additional charges are assessed for special shipping requests such as carrier, packing method, and more starting at a minimum of $20.

• The “Billing To” address from your invoice is used to set up an initial account profile for all your shipping purchases.
• All future packages will be shipped to this same address unless you change the address on your account profile AND email us regarding this change before the scheduled pick-up day.
• You MUST email and alert us of this change in address before the pickup day, or your old profile information will be used for shipping.

Packing fees are charged by the lot.
• The cost for packing is $10 for the first lot (a lot is any item or group of items with a single price point) and $5 for each additional lot being shipped.
• This cost is per invoice.
• If you have an unusually large lot or unusual shaped/fragile items, you may be charged an additional material cost or the cost for Pak Mail to pack and ship the item(s).
• A $10 handling fee will be charged for arranging the packing and mailing of your invoice.

If you have not requested shipping of your items by the payment & scheduling deadline you will be billed a restocking fee of $15.00 on top of packing and shipping cost.

Once billed for shipping, you will have an email notification from FedEx as well with your tracking information. If you have confirmed and paid the ctbids revised invoice for shipping fees within 7 days of billing (which is typically 1 week following pick up day), your items will be considered abandoned and will be donated or resold. No refund will be issued, and your account may be suspended for non-payment.


DISCLAIMER:
Caring Transitions of Guilford, CT reserves the discretionary right to postpone or cancel any auction or listing without notice. Caring Transitions of Guilford, CT reserves the right to retract bids whenever necessary. Caring Transitions of Guilford, CT will have no liability to prospective bidders because of any withdrawal, cancellation, or postponement of auctions or listings. All items are subject to errors, omissions, and withdrawal.

Item previews are by demand, item accessibility, and team availability, if you wish to preview something before the auction closes, please email us a list of items SKU's with the item title, and we can check on accessibility and team availability and schedule a time with you if a preview is possible. The sooner you provide the list of items you’re interested in the better chance of a preview being scheduled. Please use the below email for item preview request and be sure to include the full title as you see it online, and the item sku.